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Insight of the Day: Avoid hype of new tech, prioritise relevance for customers: Flipkart exec

Findings:

  • Businesses often get caught up in the hype surrounding new technologies like GenAI.

  • Many businesses rush to incorporate new technologies without fully understanding their potential or relevance to their specific needs.

  • Data is often more critical than algorithms when building effective solutions.

  • Businesses need to strike a balance between simplicity and complexity when implementing new technologies.

Key Takeaway:

Businesses should prioritize understanding the problem they are trying to solve and ensuring they have the right data before incorporating new technologies into their solutions.

Trend:

The trend of blindly adopting new technologies without a clear understanding of their application is prevalent in the business world.

Conclusions:

  • Focusing on customer-centric use cases and avoiding the "fog of hype" is crucial for businesses to derive real value from new technologies.

  • Data plays a vital role in developing powerful solutions, and businesses should invest in acquiring and utilizing the right data.

  • While simplicity is key for many problems, businesses should not shy away from complexity when it is necessary to address complex issues.

Implications for Brands:

  • Brands should thoroughly research and understand new technologies before implementing them.

  • Focus on identifying specific problems that the technology can solve for their customers.

  • Invest in data collection and analysis to ensure the technology is applied effectively.

  • Strive for simplicity in solutions but be prepared to embrace complexity when necessary.

  • Avoid getting caught up in the hype and prioritize solutions that deliver real value to customers.

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