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Insight of the Day: Consumers furious over telco price hikes that are set to continue due to inflation and rising operating costs

  • The Issue: Australia's largest telecommunications providers (Telstra, Optus, and Vodafone) are substantially increasing phone bill prices, citing inflation and operational costs.

  • Consumer Frustration: Customers are outraged, especially those on fixed-term contracts who feel the price hikes are unfair.

  • The Question: Can telcos legally increase prices mid-contract? This depends on the contract's terms and conditions, but unilateral price hikes without the option to exit the contract can be considered unfair.

  • Price Hike Justifications: Telcos claim rising costs and investments in 5G infrastructure necessitate the increases.

  • Analysts' Predictions: More price hikes are expected from major telcos in the coming year.

  • Consumer Trend: Some consumers are switching to smaller, more affordable resellers that utilize the same networks as large telcos.

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