Participation is changing the relationship between consumers and fast-food brands as customers move beyond simply ordering products to customizing, remixing and influencing what appears on menus next. Chipotle, Taco Bell and IHOP are turning customer hacks, requests and social-media behaviors into official products, revealing the rise of Fan-Made Innovation. Consumers increasingly want to Make It Mine — and the strongest customer-created ideas can give brands a ready-made pip

Food is becoming more than something consumers eat—it is becoming something they attend. Viral openings, destination desserts and highly anticipated launches are turning everyday dining into shared cultural moments where the queue, the crowd and the feeling of being there can matter almost as much as the product itself. Why Everyone Is Talking About It: The Queue Has Become Part of the Experience When Australian frozen-yoghurt brand Yo-Chi opened its first London location in