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Insight of the Day: Four faces of sustainability – which describes your customers?

Writer's picture: InsightTrendsWorldInsightTrendsWorld

Why It’s Trending

Sustainability is a hot topic as consumers increasingly demand eco-conscious practices from brands. However, not all consumers are on the same journey. GlobeScan’s The Road to 2025 study, which surveyed 30,000+ consumers across 31 markets, reveals four distinct sustainability mindsets, highlighting the need for brands to tailor their approaches to meet diverse consumer expectations.

Overview

The study segments consumers into four groups based on their attitudes and behaviors toward sustainability:

  1. Anxious Inactives (28%): Care about the planet but feel powerless to act.

  2. Indifferents (27%): Unengaged unless there’s a clear personal benefit.

  3. Enthusiasts (23%): Actively seek sustainable solutions.

  4. Minimalists (22%): Prioritize reducing consumption and mindful living.

These segments reflect the varying levels of engagement and motivation among consumers, emphasizing that sustainability is not a one-size-fits-all issue.

Detailed Findings

  1. Anxious Inactives: Feel eco-guilt but lack the tools or confidence to act. They need brands to make sustainability effortless and accessible.

  2. Indifferents: Require clear personal incentives, such as cost savings or rewards, to engage with sustainability.

  3. Enthusiasts: Actively seek out sustainable solutions and want brands to provide transparency and tools to deepen their impact.

  4. Minimalists: Focus on reducing consumption and value quality over quantity. They respond to brands that align with mindful living.

Key Takeaway

Sustainability behaviors are not universal. Brands must segment their audiences and tailor strategies to align with the unique motivations and barriers of each group.

Main Trend

Name: "Personalized Sustainability"Description: Consumers are seeking sustainability solutions that align with their unique values, lifestyles, and motivations, moving away from generic, one-size-fits-all approaches.

Consumer Motivation

  • Confidence Through Action: Consumers want to feel empowered to make a difference through their choices.

  • Personal Benefits: Many are motivated by incentives like cost savings, health improvements, or exclusive rewards.

  • Purpose and Joy: Sustainability is increasingly seen as a source of joy, purpose, and community rather than a burden.

What’s Driving the Trend

  • Cultural Shifts: Growing awareness of environmental issues and the desire for meaningful action.

  • Consumer Demand: Increasing expectations for brands to align with personal values and lifestyles.

  • Innovation: New technologies and business models that make sustainability more accessible and appealing.

Motivation Beyond the Trend

  • Empowerment: Consumers want to feel capable of contributing to positive change.

  • Mindful Living: A broader cultural shift toward intentional, purpose-driven consumption.

Description of Consumers

  • Age: Ranges from younger millennials and Gen Z to older, affluent consumers.

  • Gender: Predominantly gender-neutral, though some segments (e.g., Minimalists) may skew slightly older.

  • Income: Varies by segment, with Minimalists often being more affluent and Indifferents more value-driven.

  • Lifestyle: Urban, digitally connected, and increasingly focused on health, well-being, and purpose.

Conclusions

Sustainability is a complex, multifaceted issue that requires tailored approaches. Brands that understand and address the unique needs of each consumer segment will build stronger loyalty and drive meaningful change.

Implications

  • For Brands: Segment audiences and tailor sustainability strategies to match consumer mindsets.

  • For Society: Shift perceptions of sustainability from sacrifice to empowerment and joy.

  • For Consumers: Gain access to personalized, accessible solutions that align with their values.

  • For the Future: Sustainability will become increasingly consumer-centric, driven by innovation and collaboration.

Consumer Trend

Name: "Personalized Sustainability"Description: Consumers are demanding sustainability solutions that align with their unique values, lifestyles, and motivations, moving away from generic approaches.

Consumer Sub-Trend

Name: "Sustainability as Self-Care"Description: A growing trend where consumers view sustainable choices as a way to improve their well-being, save money, and enhance their quality of life.

Big Social Trend

Name: "Mindful Consumption"Description: A shift toward intentional, purpose-driven purchasing that prioritizes quality, durability, and environmental impact over quantity.

Worldwide Social Trend

Name: "Sustainability Without Sacrifice"Description: A global movement reframing sustainability as a source of joy, purpose, and community rather than a burden or sacrifice.

Social Drive

Name: "Empowerment Through Action"Description: Consumers are driven by the desire to feel empowered and make a tangible difference through their choices, supported by brands that provide accessible, impactful solutions.

Learnings for Brands in 2025

  1. Segment Your Audience: Understand the four sustainability mindsets and tailor strategies accordingly.

  2. Flip the Script: Frame sustainability as a lifestyle upgrade, not a sacrifice.

  3. Make It Effortless: Reduce barriers to action by making sustainable choices convenient and rewarding.

  4. Leverage Advocacy: Empower enthusiasts to become brand ambassadors and drive community impact.

Strategy Recommendations for Brands in 2025

  1. Anxious Inactives: Provide clear, actionable steps and emphasize small wins to reduce eco-guilt.

  2. Indifferents: Use incentives, gamification, and cost-saving messaging to drive engagement.

  3. Enthusiasts: Offer transparency, tools, and opportunities for advocacy.

  4. Minimalists: Focus on quality, durability, and mindful consumption.

Final Sentence

The "Personalized Sustainability" trend emphasizes that brands must align with diverse consumer mindsets, making sustainability accessible, rewarding, and empowering for all.

Final Note

  • Core Trend: "Personalized Sustainability" – Tailoring sustainability strategies to match consumer values and lifestyles.

  • Core Strategy: "Consumer-Centric Sustainability" – Aligning brand efforts with the unique motivations of each sustainability mindset.

  • Core Industry Trend: "Sustainability as a Lifestyle Upgrade" – Reframing eco-conscious choices as sources of joy, purpose, and community.

  • Core Consumer Motivation: "Confidence Through Action" – Empowering consumers to make a difference through accessible, impactful solutions.

Final Conclusion

To thrive in 2025, brands must embrace personalized sustainability, aligning their strategies with the unique motivations of Anxious Inactives, Indifferents, Enthusiasts, and Minimalists. By making sustainability accessible, rewarding, and empowering, brands can drive meaningful change and build lasting loyalty.

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